01157 270 517
How do you ship your goods to the UK?
Orders are dispatched either via the Royal Mail or courier, depending on weight and size of the products. 90% of our items are dispatched by the Royal Mail, so will be delivered with your usual postie. Please note that if you are ordering items which won’t fit through your letterbox, you may need to go to your local sorting office to collect them. If you would prefer your item to be left in a safe place, please leave instructions for this in the customer comments box at the checkout, PLEASE NOTE: Any instructions to leave your box in a safe place will be added to the parcel when we dispatch your order. We take no responsibility for items left in a safe place at the customers request.
What are the shipping costs for orders?
Shipping costs are dependant upon the weight of the parcel. Full shipping costs will also be able to be seen at the checkout stage.
Orders over £50.00 have free shipping. Please select this option at the checkout. Orders under the amount will be charged as the weights below. Local collection is also available for anyone who can collect from our warehouse in Ilkeston. Please put your order through and we will get in touch when it is ready to collect.
|Up to 1kg||£3.95|
|Up to 2kg||£4.95|
Shipping outside of the UK:
Please be aware that customs duties, VAT and a handling fee may be charged in the receiving country before you can claim your parcel. This amount varies depending on the value of the parcel. If you would prefer to pay these amounts when placing your order, you can do so by ordering via our Etsy shop which you can find here
|Up to 500g||£9.95|
|Up to 1kg||£12.95|
|Up to 2kg||£14.95|
Rest of World:
|Up to 500g||£14.95|
|Up to 1kg||£19.95|
|Up to 2kg||£29.95|
Any orders for weights over the above amounts will need to be issued with custom quotation before proceeding. Please get in touch with your requirements for a member of our team to help!
Can my order be delivered quickly?
Should you wish to have your order delivered quickly, please either drop us an email on firstname.lastname@example.org or give us a call on 01157 270517. Where possible, we will accommodate your request. Any express or special delivery charges will be charged on top of your original shipping charge.
How long will an order take to be dispatched?
We aim to dispatch non-personalised orders within 5 working days. Orders for personalised ribbon can take up to 14 working days to be dispatched from date of order. If you need your order quickly, please feel free to give us a call to check availability, we will certainly help out where we can! Special delivery and express shipping charges can be added to your order over the telephone, cost is dependant upon weight of goods.
Do you dispatch internationally?
We certainly do! Orders are dispatched by tracked and signed delivery where available, or signed delivery in other regions. The shipping options are shown at the checkout stage, along with the costs. International orders up to 2kg can be ordered online, any orders which are heavier than this will produce an error message when you go through to checkout. If you wish to place an order which weighs over these amounts, please get in touch and we can provide a quotation including shipping costs.
How long will shipping take?
Once dispatched, shipping will generally take between 1-3 days for UK based orders, but please allow up to 5 days for them to arrive before contacting us. We aim to dispatch all orders within 5 working days, but during busy periods this make take longer. International orders can take anything between 2-20 working days to arrive depending upon your location. Working days are considered to be Monday-Friday, excluding UK bank holidays.